{"id":7578,"date":"2023-11-02T09:19:21","date_gmt":"2023-11-02T09:19:21","guid":{"rendered":"https:\/\/bridge502.qodeinteractive.com\/?post_type=portfolio_page&#038;p=7578"},"modified":"2025-10-21T08:24:49","modified_gmt":"2025-10-21T08:24:49","slug":"orange","status":"publish","type":"portfolio_page","link":"https:\/\/www.valentinemillet.fr\/index.php\/portfolio_page\/orange\/","title":{"rendered":"Orange Business"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"7578\" class=\"elementor elementor-7578\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3a5e669 e-flex e-con-boxed parallax_section_no qode_elementor_container_no e-con e-parent\" data-id=\"3a5e669\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0de1778 elementor-widget elementor-widget-text-editor\" data-id=\"0de1778\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Au sein de l&#8217;\u00e9quipe Orange Business Lounge d\u00e9di\u00e9 aux utilisateurs de mobiles grands comptes, en tant que UI Designer j&#8217;ai fait \u00e9volu\u00e9 les diff\u00e9rents produits :\u00a0<\/p><p>\u00a0<\/p><p>\u2022 Conception des grands principes du design visuel et d\u2019interaction des interfaces du produit, dans une logique Design System<\/p><p>\u2022 Participation \u00e0 la d\u00e9finition de la strat\u00e9gie servicielle avec vos les \u00e9quipes marketing et technique, en s&#8217;appuyant sur des donn\u00e9es de connaissance client\/utilisateur (user research, data analytics, \u2026).<\/p><p>\u2022 Assurer la coh\u00e9rence avec les guidelines et les autres outils de l\u2019\u00e9cosyst\u00e8me du Groupe Orange<\/p><p>\u2022 Contribuer aux workshops design afin de partager les bonnes pratiques et les principales contraintes graphiques g\u00e9n\u00e9rales des interfaces.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-62c65fe e-flex e-con-boxed parallax_section_no qode_elementor_container_no e-con e-parent\" data-id=\"62c65fe\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3ee9a52 elementor-widget elementor-widget-image\" data-id=\"3ee9a52\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"576\" src=\"https:\/\/www.valentinemillet.fr\/wp-content\/uploads\/2023\/11\/obl-6-1024x576.jpg\" class=\"attachment-large size-large wp-image-9689\" alt=\"OBL recherche utilisateur\" srcset=\"https:\/\/www.valentinemillet.fr\/wp-content\/uploads\/2023\/11\/obl-6-1024x576.jpg 1024w, https:\/\/www.valentinemillet.fr\/wp-content\/uploads\/2023\/11\/obl-6-300x169.jpg 300w, https:\/\/www.valentinemillet.fr\/wp-content\/uploads\/2023\/11\/obl-6-768x432.jpg 768w, https:\/\/www.valentinemillet.fr\/wp-content\/uploads\/2023\/11\/obl-6-1536x863.jpg 1536w, https:\/\/www.valentinemillet.fr\/wp-content\/uploads\/2023\/11\/obl-6-2048x1151.jpg 2048w, https:\/\/www.valentinemillet.fr\/wp-content\/uploads\/2023\/11\/obl-6-700x394.jpg 700w, https:\/\/www.valentinemillet.fr\/wp-content\/uploads\/2023\/11\/obl-6-539x303.jpg 539w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-10f50a9 elementor-widget elementor-widget-text-editor\" data-id=\"10f50a9\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p class=\"p1\"><strong>Use case<\/strong> <strong>:<\/strong> j&#8217;ai \u00e9t\u00e9 amen\u00e9e \u00e0 simplifier un parcours d\u00e9j\u00e0 existant &#8220;Mobile en panne&#8221;, qui aide l&#8217;utilisateur \u00e0 faire un diagnostic de son mobile en cas de panne. Pour cela, nous avons fait appel \u00e0 l&#8217;agence Harris Interactive pour acc\u00e9der \u00e0 leurs panels de testeurs. J&#8217;\u00e9tais en bin\u00f4me avec un deuxi\u00e8me designer UX\/UI pour \u00e9tablir les prototypes et protocoles de test, avec 16 testeurs (H\/F) en test individuels de 60 minutes en ligne, en recueillant leurs avis.<\/p><p class=\"p1\">Dans le cadre de l\u2019am\u00e9lioration du parcours, nous avons souhait\u00e9 v\u00e9rifier que le parcours \u00e9tait bien adapt\u00e9 aux attentes et usages des utilisateurs, et identifier et r\u00e9parer les probl\u00e8mes d\u2019utilisabilit\u00e9 pour fluidifier le parcours (\u00e9valuer la clart\u00e9 du contenu d\u2019information du service, comprendre les raisons qui ne permettent pas aux utilisateurs de mener leurs t\u00e2ches jusqu\u2019au bout, identifier les axes d\u2019am\u00e9lioration).<\/p><p class=\"p1\">Le succ\u00e8s a \u00e9t\u00e9 mesur\u00e9 par le nombre d\u2019utilisateurs qui sont all\u00e9s jusqu\u2019au bout du parcours et qui ont r\u00e9alis\u00e9 l\u2019\u00c9change Express de leur mobile, ainsi que la diminution des appels au service client.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6ed82e7 elementor-widget elementor-widget-image\" data-id=\"6ed82e7\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"1024\" height=\"768\" src=\"https:\/\/www.valentinemillet.fr\/wp-content\/uploads\/2023\/11\/Sofrecom_Moodboards-1024x768.jpg\" class=\"attachment-large size-large wp-image-10043\" alt=\"OBL recherche utilisateur\" srcset=\"https:\/\/www.valentinemillet.fr\/wp-content\/uploads\/2023\/11\/Sofrecom_Moodboards-1024x768.jpg 1024w, https:\/\/www.valentinemillet.fr\/wp-content\/uploads\/2023\/11\/Sofrecom_Moodboards-300x225.jpg 300w, https:\/\/www.valentinemillet.fr\/wp-content\/uploads\/2023\/11\/Sofrecom_Moodboards-768x576.jpg 768w, https:\/\/www.valentinemillet.fr\/wp-content\/uploads\/2023\/11\/Sofrecom_Moodboards-1536x1152.jpg 1536w, https:\/\/www.valentinemillet.fr\/wp-content\/uploads\/2023\/11\/Sofrecom_Moodboards-2048x1536.jpg 2048w, https:\/\/www.valentinemillet.fr\/wp-content\/uploads\/2023\/11\/Sofrecom_Moodboards-800x600.jpg 800w, https:\/\/www.valentinemillet.fr\/wp-content\/uploads\/2023\/11\/Sofrecom_Moodboards-700x525.jpg 700w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0176e93 elementor-widget elementor-widget-image\" data-id=\"0176e93\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"1024\" height=\"576\" src=\"https:\/\/www.valentinemillet.fr\/wp-content\/uploads\/2023\/11\/OBL-simplifier-1024x576.png\" class=\"attachment-large size-large wp-image-10045\" alt=\"OBL recherche utilisateur\" srcset=\"https:\/\/www.valentinemillet.fr\/wp-content\/uploads\/2023\/11\/OBL-simplifier-1024x576.png 1024w, https:\/\/www.valentinemillet.fr\/wp-content\/uploads\/2023\/11\/OBL-simplifier-300x169.png 300w, https:\/\/www.valentinemillet.fr\/wp-content\/uploads\/2023\/11\/OBL-simplifier-768x432.png 768w, https:\/\/www.valentinemillet.fr\/wp-content\/uploads\/2023\/11\/OBL-simplifier-1536x865.png 1536w, https:\/\/www.valentinemillet.fr\/wp-content\/uploads\/2023\/11\/OBL-simplifier-2048x1153.png 2048w, https:\/\/www.valentinemillet.fr\/wp-content\/uploads\/2023\/11\/OBL-simplifier-700x394.png 700w, https:\/\/www.valentinemillet.fr\/wp-content\/uploads\/2023\/11\/OBL-simplifier-539x303.png 539w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Pellentesque ornare sem lacinia quam venenatis vestibulum. Maecenas sed diam eget risus varius blandit ullam id dolor sit amet non magna. Cras mattis consectetur purus sit amet fermentum. Lorem Ipsum proin gravida nibh vel id. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum. Sit amet nulla facilisi morbi. Odio morbi quis commodo odio. Vitae tortor condimentum lacinia quis vel eros donec ac.<\/p>\n","protected":false},"author":1,"featured_media":9683,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","portfolio_category":[],"portfolio_tag":[28,18,23],"class_list":["post-7578","portfolio_page","type-portfolio_page","status-publish","has-post-thumbnail","hentry","portfolio_tag-design-sytem","portfolio_tag-orange-business-lounge","portfolio_tag-test-utilisateur"],"_links":{"self":[{"href":"https:\/\/www.valentinemillet.fr\/index.php\/wp-json\/wp\/v2\/portfolio_page\/7578","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.valentinemillet.fr\/index.php\/wp-json\/wp\/v2\/portfolio_page"}],"about":[{"href":"https:\/\/www.valentinemillet.fr\/index.php\/wp-json\/wp\/v2\/types\/portfolio_page"}],"author":[{"embeddable":true,"href":"https:\/\/www.valentinemillet.fr\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.valentinemillet.fr\/index.php\/wp-json\/wp\/v2\/comments?post=7578"}],"version-history":[{"count":22,"href":"https:\/\/www.valentinemillet.fr\/index.php\/wp-json\/wp\/v2\/portfolio_page\/7578\/revisions"}],"predecessor-version":[{"id":10067,"href":"https:\/\/www.valentinemillet.fr\/index.php\/wp-json\/wp\/v2\/portfolio_page\/7578\/revisions\/10067"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.valentinemillet.fr\/index.php\/wp-json\/wp\/v2\/media\/9683"}],"wp:attachment":[{"href":"https:\/\/www.valentinemillet.fr\/index.php\/wp-json\/wp\/v2\/media?parent=7578"}],"wp:term":[{"taxonomy":"portfolio_category","embeddable":true,"href":"https:\/\/www.valentinemillet.fr\/index.php\/wp-json\/wp\/v2\/portfolio_category?post=7578"},{"taxonomy":"portfolio_tag","embeddable":true,"href":"https:\/\/www.valentinemillet.fr\/index.php\/wp-json\/wp\/v2\/portfolio_tag?post=7578"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}